Shipping policy

Shipping Policy

Effective Date: January 1, 2026

1. Introduction

At Luxury Kitchens & Patios ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from luxurykitchensandpatios.com.

2. Shipping Destinations

Countries We Ship To:

United States

Future Expansion:

We are continually working to expand our shipping capabilities. Please check back for updates as we grow.

3. Shipping Costs

Domestic Shipping (United States)

Shipping costs are calculated based on product size, weight, freight requirements, and delivery location.

  • Standard Shipping: Calculated at checkout

  • Freight Shipping (Large Appliances): Calculated at checkout

  • Free Shipping: May be offered on select products or promotional events

No Hidden Fees:

All shipping costs are clearly displayed at checkout. There are no hidden handling charges.

4. Order Processing Time

Processing Time:

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 2:00 PM MST will begin processing the same business day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

Please note: Custom, built-to-order, or special-order items may require additional processing time. Customers will be notified accordingly.

5. Estimated Delivery Time

Domestic Shipping (United States)

  • Standard Parcel Shipping: 3–7 business days

  • Freight / Oversized Appliance Delivery: 7–14 business days

  • Expedited Shipping (where available): 1–3 business days

Important Notes:

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, regional freight scheduling, or peak seasons.

Freight deliveries may require scheduled appointments.

6. Shipping Methods and Carriers

We partner with reputable national carriers to ensure safe and reliable delivery.

Domestic Carriers:

UPS
FedEx
USPS
Regional Freight Carriers for oversized items

Shipment Tracking:

All orders include tracking information, which will be emailed once your order ships.

Insurance:

Shipments are insured against loss or damage during transit. If an issue arises, please contact us promptly.

7. Order Tracking

Tracking Information:

Once your order has shipped, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Direct tracking link

How to Track:

Use the tracking link provided in your shipment confirmation email or visit the carrier’s website and enter your tracking number.

If you need assistance, contact our customer support team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your shipment is delayed beyond the estimated delivery timeframe, please contact us at:

📧 info@luxurykitchensandpatios.com
📞 307-461-9994

If tracking indicates delivery but you have not received your package:

  • Verify the shipping address provided

  • Check with neighbors or property management

  • Contact us for assistance

8.2 Damaged Packages

Due to the nature of large appliances and freight shipments:

If your package arrives damaged:

  1. Document damage immediately (take clear photos of packaging and product).

  2. Note damage on the carrier delivery receipt (for freight deliveries).

  3. Contact us within 48 hours of delivery at info@luxurykitchensandpatios.com.

We will coordinate a replacement or resolution promptly.

9. Missing Items

If any items are missing from your shipment:

  • Contact us within 5 days of delivery.

  • Provide your order number and item details.

We will investigate and resolve the matter quickly.

10. Return and Refund Policy

Returns:

Returns are accepted within 30 days of delivery, subject to eligibility.

Conditions:

  • Items must be unused and undamaged

  • Original packaging must be retained

  • Certain custom or special-order items may not be eligible

Return Shipping:

  • Customer is responsible for return shipping unless the item is defective or shipped in error.

  • If the return is due to our mistake, we will cover return shipping costs.

Refunds:

Refunds are processed within 14 business days after receiving and inspecting the returned item.

Refunds will be issued to the original payment method.

For more details, please refer to our full Return & Refund Policy page.

11. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for shipments delivered to incorrect addresses provided at checkout.

If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have any questions regarding your shipment, please contact:

Luxury Kitchens & Patios
📧 info@luxurykitchensandpatios.com
📞 307-461-9994

Company Address:
Luxury Kitchens and Patios
525 Randall Ave Ste 100, Suite 467
Cheyenne, WY 82001
United States

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM MST

13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting. We encourage customers to review this policy periodically.

Thank you for shopping with Luxury Kitchens & Patios.
We appreciate your business and are committed to providing premium products with professional service.